For MSPs · 4 min read ·
SOC 2 for MSPs: What Your Clients Are Asking For
Clients ask MSPs for SOC 2 because you hold admin access to their systems. A SOC 2 Type II report shows an independent CPA tested your security controls over 3 to 12 months.
Why the request keeps coming
Your clients run vendor risk reviews. An MSP with remote management tools and admin credentials is near the top of that list. One SOC 2 report replaces dozens of custom questionnaires.
What to put in scope
Security is the only required Trust Services Criterion. Most MSPs add one more.
- Security: access control, change management, incident response
- Availability: if you promise uptime or run backups for clients
- Confidentiality: if you store client data or credentials
The controls auditors look at first
- MFA on your RMM, PSA and password vault
- Separate admin accounts per technician, reviewed every quarter
- Logged and approved changes to client environments
- Offboarding that removes access the same day
Timeline and cost
The pace depends on how fast your team gathers evidence. For Type II, evidence must be collected for at least 3 months before you are audit ready. With Ezzi CaaS, an MSP with 1 to 50 employees pays $1,195 a month in year one, CPA audit included.
Quick answers
Start with Type I to show controls are designed well, then move to Type II, which tests them over 3 to 12 months. Most clients ask for Type II.
With Ezzi CaaS, $1,195 a month in year one for 1 to 50 employees, with the independent CPA audit included in that price.